1629 N. Dixie Avenue, Kentucky, 42701
Think AI India That Ensures Your IT Runs Seamlessly, Anytime and Every Time
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Services Managed Services
Managed Services
Your staff must concentrate on advancing rather than maintaining infrastructure if you want to realize the full potential of your company. We at Think AI India Consulting Pvt Ltd know that your technology requires independent assistance. We provide comprehensive, safe solutions to handle your intricate apps and infrastructure, allowing your staff to concentrate on expanding your company. Together, we determine a service level that suits your requirements and financial constraints while customizing our offerings to achieve your objectives. Let us take care of your tech support so you can concentrate on growing your company.
Unleash the power of Think AI India Consulting Pvt Ltd’s Managed Services.
Reduce Risk, Increase Performance, and Quicken Innovation. With the help of our managed services, your IT personnel can focus on developing new technologies and creating remarkable experiences instead of doing mundane administrative tasks. We enable you to reach maximum efficiency throughout your company by streamlining its operations. Our staff uses the best procedures, equipment, and expertise to keep your systems operating efficiently around the clock, lowering the possibility of expensive outages and improving overall performance.
Our Offerings
Observing
Manage problem management, escalate occurrences, and keep an eye on events, procedures, and end-user concerns.
Management of Incidents
Work with outside teams to manage issues from start to finish and fix flaws.
Management of modification requests
Give service inquiries for minor code and design modifications, and incident handling priority.
Preparing for Capacity
Determine the capacity needs by mapping them to the anticipated load and requesting capacity allocation.
Requests for Services
Handle software requests, including the creation and deletion of accounts.
SLM & Governance
Call meetings, share SLA status, and ensure service standards and company objectives are being followed.
Constant Development
Simplify and automate procedures to maximize efficiency.
Handling Issues
Fix flaws and offer long-lasting fixes.
Health Examinations and Upkeep Protocols
Conduct routine backups and health assessments.
Organizing
Close occurrences, issues, and planning while coordinating with the appropriate teams.
Management of Configurations
Control settings, assets, and modifications.
Reports
Regularly deliver both predetermined and spontaneous reports.
Knowledge and Repository Management
Ensure that SOPs are current and maintain code and documentation versions.
Release, Deployment, and Change Management
Arrange the rollback and cutover processes and implement changes systematically.
Our Core Services
Cloud Managed Services
- Integrate IT and business objectives to transition from job completion to innovation-driven operations.
- Enhance cloud usage for dynamic adaptability and cost effectiveness.
- Integrate automation to enable customer-focused interaction models and expedite procedures.
- Make the most of the cloud's capabilities to boost corporate adaptability and innovation.
Our Cloud Services include:
- Infrastructure as a Service (IaaS)
- Platform as a Service (PaaS)
- Software as a Service (SaaS)
- Cloud Migration Service
- DevOps as a Service
Advantages of Cloud Managed Services
- Optimization of provision and expenditure
- Controlling modifications through patching
- Management of service-related incidents
- Data governance and compliance
- Data and workload security
- Be confident when using the cloud.
Technologies
AWS Tools
Azure Tools
Database Managed Services
Make ERP integrations (rollouts, migrations, upgrades) and complicated database administration easier.
Utilize process expertise that leads the industry to lower total cost of ownership.
Boost rapidly expanding data environments with solutions that are ready for the future and scalable.
With round-the-clock professional management, ensure smooth operations for multinational corporations.
Our Services include:
- Database Proactive Management
- Database Structuring & Migration
- Database Management
- Database Performance Tuning
- Database Backup and Recovery
- Database Upgrade and Patch Management
- Database Capacity Planning
- Database Incident Management
Technologies
Advantages for your enterprise
- The administration of databases Installing and maintaining databases is only one aspect of our database administration services.
- Database backup We understand how critical recovering and backing up data are to companies of all kinds.
- Database Cloning To guarantee a smooth process, we use quick and efficient database cloning solutions that employ the copy-on-write protocol.
- Migration of Databases Our expertise includes database migration services for Oracle, SQL Server, Sybase, DB2, SAP HANA, Azure, and AWS.
- Database Surveillance Our database monitoring solutions are intended to assist DBAs and free up corporate resources so that they can concentrate on their primary functions.
- Automatic Data Backup and Recovery For all kinds of databases, Beyond Key provides auto-recovery and backup services.
Application Managed Services
Stop operational drag by using end-to-end Build, Transform, and Run processes.
Utilize cloud technologies and updated apps to accelerate time to market.
Strike a balance between value-driven company transformation and cost reduction.
Overcome antiquated technological obstacles with innovation and round-the-clock application support.
Our Service Portfolio includes
- Application Monitoring
- Application Incident Management
- Application End-user Support
- Application Testing
- Application Migration
- Application Integration
- Application Support
- Application Development
- Application API Assistance
- Application Performance Management
- Application Troubleshooting
- Application Advancements
- Application Optimization
- Application Security
- Change Management and Training Solutions
InfoSec Services
Use enterprise-level security monitoring to safeguard data and voice networks all year long.
Increase bandwidth and enable several locations to easily scale operations.
Reduce downtime by managing infrastructure and equipment proactively.
Assure audit-friendly frameworks and systems that are ready for compliance.
Our Service Portfolio Includes:
- Data Backup & Disaster Recovery
- Software Updates, Patches, and Upgrades
- Asset Tracking and Management
- Vulnerability Evaluation & Penetration Testing
- Administer Security Firewalls
- Establish Virtual Private Networks (VPNs)
- Antivirus Management
- Network Monitoring
- Helpdesk & Assistance
- Virtual Server Monitoring
- Database Incident Management
Tools Deployed
Advantages for your enterprise
- 24/7 Streamlined Technical Assistance for Continuous Operations Join forces with us for an integrated managed network solution that includes 24*7 Network Operation Centers worldwide to enhance productivity and ensure uninterrupted operations.
- Effective Cost Control for the Highest Return on Investment Utilize our knowledgeable personnel and all-encompassing management to reduce hardware costs and manage staffing requirements, which will maximize ROI and ensure effective cost management.
- Worldwide Connectivity for Optimal Adaptability Our secure endpoint administration services give you the greatest flexibility and worldwide reach possible by enabling you to carry your internet connectivity almost anywhere your company needs to go.
Hold on! We have more to offer: Our Support Practice
- Mode of Support Create tickets, submit questions with ease, and quickly receive individualized answers. Send a direct email to our committed support staff, and they will instantly provide the help you require. During business hours, call for immediate assistance. A team of professional and amiable staff offers assistance with powers.
- Our Window of Support
Option 1
Support is offered Monday through Friday from 8 AM to 5 PM Eastern Time (ET), nine hours a day.
Option 2
We extended support services from 7 AM to 7 PM Eastern Time (ET), twelve hours a day, five days a week.
Option 3
You receive assistance from 7 AM to 7 PM Eastern Time (ET) every day, six days a week.
Our Degree of Support
These stand for various technical support tiers.
L1
We offer our users crucial support by solving problems and responding to frequently asked questions.
L2
Works with L3 support, manages more complicated problems, and demands a higher degree of technical know-how.
L3
Looks into and fixes hardware and software problems, offers analysis of the root cause, and creates remedies to stop them from happening again.
Distinguishers of Think AI India Consulting Pvt Ltd’s Managed Services
By passing by these important checkpoints.
KPIs, or key performance indicators, are used in technical support to assess the quality of the team’s performance, concerning the SLA's stated promises. Typical KPIs for technical help include the following:
- Initial Response Time
- Resolution Time
- Initial Resolution Time
- SLA Compliance Rate
- Resource Utilization Rate
- Cost Per Ticket
